Recipient” Label Confusion: Participants suggested using terms like Biller, Vendor, Company Name, or Biller List instead.

Pending Approval Misunderstanding: Participants thought transactions they submitted would go to Pending Approval instead of ones needing their approval.

Draft Status Concern: One participant noted drafts might not belong in Pending Approval as they’re not part of "My Approval Workflow."
Status vs. Tabs: A participant suggested using statuses instead of tabs for tracking drafts workflow.

Unnecessary Documents: Participants don’t need documents like a director’s ID for bill approvals, as these are typically handled during onboarding.
Indonesia (NPWP): NPWP is crucial for verifying taxes like withholding tax. Participants suggested allowing document uploads to minimize input errors.
Singapore (Invoice/PO): Invoices and purchase orders are the key documents for Singapore participants.

Scheduled Payment On” Confusion: A participant misunderstood this as payment approval rather than payment request. They also noted due dates and invoice dates often don’t matter.

Payment Proof: Participants rarely send proof of payment unless requested by vendors.

Tracking Status Expectations: Participants expected statuses like Pending Approval → Paid but noted they often rely on vendor notifications for unpaid invoices.